Privacy Policy

Last Updated: January 19, 2026

1. Introduction

RaffleGo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using RaffleGo, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and profile picture
  • Payment Information: Wallet balance, transaction history (we do not store full payment card details)
  • Shipping Information: Delivery address for prize fulfillment
  • Communication: Messages, support requests, and dispute submissions

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App interactions, features used, time spent on screens
  • Location Data: Country and region (for legal compliance purposes)
  • Log Data: IP address, access times, app crashes and errors

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the RaffleGo service
  • Process transactions and manage escrow
  • Verify user identity and prevent fraud
  • Facilitate prize delivery to winners
  • Send notifications about raffles, wins, and account activity
  • Respond to support requests and resolve disputes
  • Improve our services and user experience
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Other Users

  • Organizers receive winner shipping addresses for prize delivery
  • Winners receive organizer contact information for delivery coordination
  • Public profile information (username, profile picture) is visible to other users

4.2 Service Providers

  • Payment processors for transaction handling
  • Cloud hosting providers for data storage
  • Analytics services for app improvement
  • Customer support tools

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security audits and monitoring
  • Access controls limiting employee data access

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

  • Your account remains active
  • Necessary to provide our services
  • Required by law or for legitimate business purposes
  • Needed to resolve disputes or enforce agreements

Transaction records are retained for a minimum of 7 years for legal compliance.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, contact us at legal@rafflego.co.

8. Children's Privacy

RaffleGo is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of RaffleGo after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices: